RETURN POLICY
Right to withdraw from the contract
The customer who is a consumer has the right to withdraw from the sales contract within 14 days without giving a reason. The deadline to withdraw from the contract expires after 14 days from the date on which the customer came into possession of the item or on which a third party other than the carrier and indicated by the customer came into possession of the Product. A consumer is also understood as a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available under the provisions of ;in the Central Registration and Information on Economic Activity.
To exercise your right to withdraw from the contract, you must inform us about your decision to withdraw from the sales contract by an unambiguous statement sent to us by post or e-mail at laaarosee@gmail.com.
The customer may use the sample withdrawal form constituting Appendix 1 to the Regulations of our Online Store. The use of the form template is not obligatory.
In order to meet the deadline for withdrawal from the contract, it is sufficient for the customer to send information regarding the exercise of his right to withdraw from the contract before the deadline for withdrawal from the contract expires.
We would like to inform you that the right to withdraw from a distance contract does not apply to contracts specified in Art. 38 of the Act of 30 May 2014 on consumer rights, among others. in relation to the contract:
- a) in which the subject of the service is goods that deteriorate quickly or have a short shelf life;
- b) in which the subject of the service is goods delivered in a sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery;</ li>
- c) in which the subject of the service is non-prefabricated goods, manufactured according to the consumer's specifications or serving to meet his individual needs.
Effects of withdrawal from the contract
In the event of withdrawal from this contract, we will refund to the customer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the customer's chosen delivery method other than the cheapest usual delivery method offered in our Online Store) immediately, and in any case no later than 14 days from the day on which we were informed about the decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods used by the customer in the original transaction, unless the customer has expressly agreed to a different solution; in any case, the customer will not incur any fees in connection with this refund.
We would like to inform you that we may withhold the refund until we receive the Product or until you provide us with proof of its return, depending on which event occurs first.
Please send the Product back to La Rose Olena Dykun, ul. Tadeusza Romanowicza 6a lok. 59, 30-702 Krakówimmediately, and in any case no later than 14 days from the date on which we were informed about the withdrawal from the sales contract. The deadline is met if the Product is returned before the 14-day deadline expires. We would like to inform you that the customer will be obliged to bear the direct costs of returning the items.
RESPONSIBILITY FOR PRODUCT COMPLIANCE WITH THE CONTRACT
Pursuant to art. 43a et seq. Act of May 30, 2014 on consumer rights. The Seller is responsible to the Customer who is a consumer for the compliance of the Product with the sales contract. A consumer is also understood as a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available under the provisions of ;in the Central Registration and Information on Economic Activity.
The Seller is not responsible for the lack of compliance of the Product with the contract in the scope referred to in Art. 43a section 2 or 3 of the Act of May 30, 2014 on consumer rights, if the consumer, at the latest at the time of concluding the contract, was clearly informed that a specific feature of the Product deviates from the requirements of compliance with the contract specified in Art. 43a section 2 or 3 of the Act and has expressly and separately accepted the lack of a specific feature of the Product.
The Seller is liable for the lack of conformity of the Product with the contract existing at the time of its delivery and disclosed within two years from that moment, unless the shelf life of the Product, specified by the Seller, its legal predecessors or persons acting in their name, is longer. The lack of conformity of the Product with the contract, which became apparent within two years from the date of delivery of the Product, is presumed to have existed at the time of its delivery, unless it is proven otherwise or this presumption cannot be reconciled with the specificity of the Product or the nature of the lack. compliance of the Product with the contract.
Notification of non-compliance of the Product with the contract should be sent electronically to laaarosee@gmail.com or in writing to the address of the Seller's registered office. The application can be sent on the form attached as Annex 2 to the Regulations.
If the Product is inconsistent with the contract, the consumer may request its repair or replacement. The Seller may make an exchange when the consumer requests repair or the Seller may make a repair when the consumer requests replacement, if bringing the Product into compliance with the contract in the manner chosen by the consumer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, he may refuse to bring the Product into compliance with the contract.
If the Product is inconsistent with the contract, the consumer may submit a declaration of price reduction or withdrawal from the contract when:
- a) The Seller refused to bring the Product into compliance with the contract;
- b) The Seller did not bring the Product into compliance with the contract;
- c) the lack of compliance of the Product with the contract continues, even though the Seller has tried to bring the Product into compliance with the contract;
- d) the lack of compliance of the Product with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first taking advantage of the possibility of repairing or replacing it;
- e) it is clear from the Seller's representation or circumstances that it will not bring the Product into conformity with the contract within a reasonable time or without undue inconvenience to the consumer.
The Customer may not withdraw from the contract if the lack of compliance of the Product with the contract is immaterial.
The Seller returns the amounts due to the consumer as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the consumer's declaration of the price reduction.
In the event of withdrawal from the contract, the consumer shall immediately return the Product to the Seller at the Seller's expense. The Seller returns the price to the consumer immediately, no later than within 14 days from the date of receipt of the Product or proof of its return. The seller refunds the price using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of return that does not involve any costs for him.
If it is necessary to assess physical defects, the Product should be delivered to the address La Rose Olena Dykun, ul. Tadeusza Romanowicza 6a lok. 59, 30-702 Kraków.
The Seller responds to the Customer's notification within 14 calendar days from the date of its receipt. Failure to consider the application within the specified deadline is equivalent to its acceptance.
The Seller covers the costs of collection, delivery, removal of defects or replacement of the Product with a new one.